At Cleobetra, we understand that responsible gameplay is fundamental to a positive gaming experience. We provide a range of tools designed to help you manage your activity and maintain control. These resources are readily accessible within your account settings.
You can find all responsible gambling tools within the 'My Account' section of your profile. Navigate to the 'Responsible Gambling' or 'Limits' subsection. Here you can set, view, and adjust your chosen limits and exclusions.
| Tool | Activation Time | Relaxation Time |
|---|---|---|
| Deposit Limits | Immediately upon setting. | Increases to limits are active after 24 hours. |
| Loss Limits | Immediately upon setting. | Increases to limits are active after 24 hours. |
| Session Time Reminders | Immediately upon setting your preferred interval. | |
| Cool-Off Periods | Immediately upon setting. The account is locked for the chosen duration. | |
| Self-Exclusion | Immediately upon setting. The account is inaccessible for the specified period. |
We encourage all players to explore these options. Setting limits proactively can support a more balanced and enjoyable approach to gaming. If you require further assistance or wish to discuss responsible gambling resources, our 24/7 customer support team is available via live chat and email.
We are committed to providing a safe and enjoyable gaming environment. Part of this commitment involves offering insights into responsible play. Recognizing potential patterns of behaviour is an important step in maintaining control and ensuring that gaming remains a form of entertainment.
While most players enjoy gaming responsibly, some may encounter difficulties. Awareness of certain behaviours can be helpful. These are not definitive diagnoses, but rather indicators that might warrant a closer look at one's gaming habits.
These behaviours can sometimes escalate. It is important to acknowledge them early and consider making adjustments to ensure gaming remains a balanced activity.
If you or someone you know is finding it difficult to manage gambling habits, support is available. We encourage you to reach out to the following organisations for confidential assistance and guidance.
We also provide a range of responsible gambling tools directly within your account settings. These include options to set deposit limits, session time limits, and self-exclusion periods. These tools are available for all registered players and can be accessed at any time to help manage your play.
At Cleobetra, we believe that entertainment should always be a source of enjoyment. We are committed to providing a secure and responsible gaming environment for all our players. Should you ever feel the need for assistance or wish to manage your gameplay, we offer direct support and encourage you to explore resources designed to help maintain a healthy balance.
Our customer support team is available 24/7 to assist you with any questions or concerns regarding your account and gameplay. This includes setting up limits on your deposits or sessions, or discussing self-exclusion options. These tools are readily available through your account settings, providing you with direct control over your gaming activity.
We understand that seeking help is a positive and proactive step. If you wish to discuss responsible gambling measures or require support beyond what we can offer directly, we recommend reaching out to independent organisations that specialise in providing guidance and assistance.
There are several reputable organisations dedicated to supporting individuals who may be experiencing difficulties with gambling. These services are confidential and provide professional advice and support. We encourage you to explore the resources available in New Zealand and internationally:
Utilising these resources is a responsible choice, and we are here to support you in maintaining a positive and entertaining gaming experience.
