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Understanding How We Use Your Information

At Cleobetra, we are committed to transparency regarding how we collect and process your data. This information is essential for providing you with our services, ensuring security, and adhering to regulatory requirements. We collect data at various stages of your interaction with our platform.

Account Registration and Verification Data

When you register an account, we collect details such as your name, date of birth, email address, and phone number. This information is fundamental for setting up and managing your account. Following registration, we require Know Your Customer (KYC) documentation, which may include government-issued identification and proof of address. This process is vital for verifying your identity and complying with anti-money laundering (AML) regulations.

Technical and Transactional Data

We also gather technical data through your interactions with our site, such as IP addresses, device information, and usage logs. This helps us maintain the security and performance of our platform. Transactional records, detailing your deposits, withdrawals, and gameplay, are stored to manage your account effectively and for auditing purposes.

Purposes for Data Processing

**Account Management:** To operate and maintain your Cleobetra account, including processing transactions and providing customer support.

**Regulatory Compliance:** To fulfill our legal obligations, including age verification and anti-money laundering (AML) checks as required by licensing authorities.

**Fraud Prevention:** To safeguard both your account and our platform by detecting and preventing fraudulent activities.

**Service Improvement:** To analyse platform usage and identify areas where we can enhance your gaming experience.

**Marketing and Communication:** With your consent, we may use your information to inform you about promotions, new games, or other relevant updates.

We handle your data with care, implementing robust security measures to protect it. Our data processing is guided by principles of necessity, proportionality, and transparency. For detailed information, please refer to our Privacy Policy.

Understanding Our Use of Cookies and Similar Technologies

At Cleobetra, we use cookies and similar technologies to ensure our website functions correctly and to provide you with a more tailored experience. Our approach is to be transparent about how we use these tools and give you control over your preferences.

Essential Cookies

These cookies are fundamental to the operation of our website. They enable core functionalities such as security, network management, and accessibility. Without these, the site would not be able to function as intended, and your session could not be managed securely.

Analytical Cookies

We utilise analytical cookies to understand how visitors interact with our website. This helps us gather statistics that inform improvements to our platform, such as identifying popular games or areas where users might encounter difficulties. The insights gained allow us to enhance user experience and site performance.

Marketing and Personalisation Cookies

Where applicable and with your consent, we may use marketing cookies. These help us deliver more relevant content and promotions. They can also be used to measure the effectiveness of our marketing campaigns. Your experience is important, and these cookies aim to make it more relevant to your interests.

Managing Your Preferences

You have the ability to manage your cookie preferences. Upon your first visit, a cookie banner will appear, allowing you to accept or decline non-essential cookies. You can change these settings at any time through the banner. Additionally, your web browser settings provide further options to view, manage, and delete cookies.

Essential cookies for site functionality and security.
Analytical cookies for performance measurement and improvement.
Marketing cookies for personalised content (subject to consent).
Control over preferences via the cookie banner and browser settings.

Your Data Rights at Cleobetra

We are committed to transparency and respecting your rights regarding your personal data. In line with data protection principles, you have several rights concerning the information we hold about you. These rights are designed to give you control over your data.

Understanding Your Rights

**Right of Access:** You can request a copy of the personal data we hold about you. This allows you to understand what information we have and why we process it.

**Right to Rectification:** If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. We aim to keep our records accurate.

**Right to Erasure (Deletion):** You can request that we delete your personal data under certain circumstances. This is often referred to as the 'right to be forgotten'.

**Right to Restriction of Processing:** You may request that we restrict the processing of your personal data. This means we can store it, but not use it, for a specified period or under certain conditions.

**Right to Object:** You have the right to object to our processing of your personal data in certain situations, particularly where we rely on legitimate interests as our legal basis for processing.

**Right to Data Portability:** Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Submitting a Data Request

To exercise any of your data rights, please submit a written request to our customer support team. You can do this via email at support@cleobetra.com. Please ensure your request is clear and provides enough information for us to identify your account and the data you are referring to. We may need to verify your identity before processing your request to ensure the security of your personal information.

Response Times and Data Retention

We aim to respond to all valid data rights requests within one month of receiving them. In cases where the request is complex or numerous, we may extend this period by a further two months, though we will inform you of any such extension and the reasons for it. While we respect your right to request deletion, please be aware that we may be legally required to retain certain data, such as transaction records or information necessary for regulatory compliance, even after a deletion request. This retention is based on legal obligations and is kept to the minimum extent necessary.

Right Exercised	Typical Response Time	Conditions for Retention
Access	Within one month	Generally not applicable, but information may be anonymised or aggregated.
Rectification	Within one month	Original data may be retained for audit purposes.
Erasure	Within one month	Transaction records, legal obligations, fraud prevention.
Restriction	Within one month	Data is restricted, not deleted.
Objection	Within one month	Processing stops unless legitimate grounds prevail.
Data Portability	Within one month	Data provided in requested format.

Right Exercised

Typical Response Time

Conditions for Retention

Access

Within one month

Generally not applicable, but information may be anonymised or aggregated.

Rectification

Within one month

Original data may be retained for audit purposes.

Erasure

Within one month

Transaction records, legal obligations, fraud prevention.

Restriction

Within one month

Data is restricted, not deleted.

Objection

Within one month

Processing stops unless legitimate grounds prevail.

Data Portability

Within one month

Data provided in requested format.

Our commitment to data protection is ongoing. We encourage you to review our Privacy Policy for more comprehensive details on how we collect, use, and protect your personal information.