Cleobetra
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Our Commitment to Responsible Play

At Cleobetra, we believe in providing a secure and enjoyable gaming environment. We offer a range of tools designed to help you manage your play and ensure it remains a form of entertainment. These features are readily accessible within your account settings.

Managing Your Play

Within your account, you will find several options to set limits on your gameplay. These tools are designed to support responsible decision-making and can be adjusted at any time, though changes to stricter limits are immediate, while relaxing limits typically involve a waiting period.

ToolDescriptionActivation/Relaxation
Deposit LimitsSet a maximum amount you can deposit over a chosen period (daily, weekly, or monthly).Stricter limits are active immediately. Relaxing limits requires a 24-hour waiting period.
Loss LimitsDefine the maximum amount you are willing to lose within a specific timeframe (daily, weekly, or monthly).Stricter limits are active immediately. Relaxing limits requires a 24-hour waiting period.
Session Time RemindersConfigure alerts to notify you after a set duration of continuous gameplay.These reminders are active as soon as they are set.
Cool-Off PeriodsTemporarily suspend your account for a short duration, from 24 hours up to several weeks.The cool-off period begins immediately upon activation.
Self-ExclusionA more comprehensive measure, allowing you to block access to your account for a longer period, from six months to several years.Self-exclusion is effective immediately upon request and cannot be undone during the chosen period.

Accessing Responsible Gambling Settings

You can locate all responsible gambling tools within your account dashboard. Navigate to the 'Responsible Gambling' or 'Settings' section. Here you will find options to set your preferred limits and manage your gameplay duration.

For immediate assistance or to request self-exclusion, our customer support team is available 24/7 via live chat and email. We are here to help you maintain control over your gaming experience.

  • Deposit Limits
  • Loss Limits
  • Session Time Reminders
  • Cool-Off Periods
  • Self-Exclusion

Understanding Responsible Play

At Cleobetra, we believe in providing a secure and enjoyable gaming environment for all our players. Part of this commitment involves offering clear information about responsible play. It is important to recognise the signs of problematic gambling behaviour, not to cause alarm, but to encourage early awareness and support.

Recognising Potential Signs

While most players enjoy gaming as a form of entertainment, certain patterns of behaviour may indicate that gambling is becoming a concern. Noticing these signs, either in oneself or in others, is the first step towards addressing them. Early recognition allows for timely intervention and support.

Common Indicators of Problematic Gambling

  • Chasing losses: Continuing to gamble in an attempt to win back money that has been lost.
  • Hiding gambling behaviour: Being secretive about the amount of time or money spent on gambling, or lying to others about it.
  • Using gambling to escape problems: Relying on gambling as a way to cope with stress, anxiety, or other emotional difficulties.
  • Neglecting responsibilities: Allowing gambling to interfere with work, family, or personal obligations.
  • Increasing bet sizes or frequency: Spending more money or playing more often than originally intended.
  • Experiencing withdrawal symptoms: Feeling irritable or restless when trying to stop or cut back on gambling.

These indicators are not definitive diagnoses but rather behaviours that warrant attention. If any of these resonate, it is advisable to take a step back and evaluate one's relationship with gambling.

Our Commitment to Support

Cleobetra provides tools and resources to help players maintain control. This includes setting deposit limits, self-exclusion options, and access to external support organisations. We encourage all players to utilise these resources should they feel the need.

  • Self-exclusion by emailing support@cleobetra.com.
  • Access to resources such as ConnexOntario, Gambling Therapy, and Gamblers Anonymous.
  • Parental control software recommendations.

We are dedicated to fostering a safe gaming environment. If you or someone you know is experiencing difficulties with gambling, please reach out for help. Early awareness and action are key.

Your Well-being at Cleobetra

Our commitment to providing a secure and enjoyable gaming experience extends to supporting your well-being. We encourage all players to engage with our platform responsibly, ensuring that entertainment remains the primary focus.

Direct Support and Tools

For immediate assistance with managing your play, Cleobetra offers direct tools and support. You can contact our customer support team via live chat or email to discuss setting deposit limits or to arrange self-exclusion. These measures are in place to help you maintain control over your gaming habits.

External Resources for Guidance

Beyond our internal resources, we strongly recommend consulting independent organisations dedicated to responsible gambling. These organisations provide comprehensive information, support, and counselling for individuals seeking guidance. Reaching out to them is a proactive step towards maintaining a healthy balance.

  • GamCare
  • Gambling Therapy
  • Gamblers Anonymous
  • ConnexOntario (for Ontario residents)
  • Responsible Gambling Council (RGC)

We believe that gambling should always be a form of entertainment. If you find yourself concerned about your play or that of someone you know, seeking help is a sign of strength. These resources are available to offer confidential and professional support.